Customer Story: How Cypress Chase North Took the Stress Out of Elections

In many community associations, voter apathy is a real issue. Owners don’t always return proxies or attend meetings, which makes participation and quorum harder to achieve.

At Cypress Chase North, a 140-unit condominium community in Florida, the board was feeling that same challenge. Like many others, they were seeing that owners don’t always attend meetings or return proxies.

Their goal was to remove barriers and make it easier for owners to take part. To do this, they introduced electronic voting with CondoVoter’s fully managed service.

Here’s how they increased participation and how you can do the same in your community.

Lesson 1: Make Participation Easy

Low participation is often not about lack of interest. It is about convenience.

When voting requires attending a meeting or filling out a proxy form, participation naturally drops.

Cypress Chase North gave owners a simpler option. Owners could vote online, on their own time.

That meant:

• No need to attend the meeting in person

• No need to deal with paper ballots or proxy forms

• No need to fit voting into a specific time window

Owners could vote when it worked for them. In the evening, during a break at work, or while traveling.

When voting becomes easier, more owners take part.

“Electronic voting made it easier for owners to participate from anywhere and helped streamline the entire election process for our community.” — Yulanda E., Cypress Chase North

Lesson 2: Reduce Reliance on Proxies

Many communities rely on proxies to reach quorum. But collecting proxies takes time and effort, and it does not always reflect true participation.

By offering electronic voting, Cypress Chase North gave owners the option to vote directly.

This helped:

• Reduce the need to chase proxies

• Give owners a more direct voice

• Make participation feel simpler and more accessible

Instead of relying on paperwork, the community saw more direct engagement from owners.

Lesson 3: See Participation in Real Time

One of the most stressful parts of running an election is not knowing if quorum will be reached until the meeting starts.

With electronic voting, the board could see participation as it happened.

This allowed them to:

• Track votes before the meeting

• Understand how close they were to quorum

• Plan with more confidence

It removed the guesswork and made the process feel more controlled.

Lesson 4: Choose a Fully Managed Service for Your Condo Elections

Running an election involves many moving parts. Notices, reminders, voting, and timelines all need to come together.

With CondoVoter’s fully managed service, Cypress Chase North did not have to handle everything on their own.

A dedicated team supported the process from start to finish, including:

• Vote administration setup

• Notice preparation and delivery

• Reminder communications to owners

• Secure vote tabulation and reporting

• Voter support throughout the process

• Ongoing communication with the board and residents

This made the election easier to manage and more organized for everyone involved.

Lesson 5: Higher Participation Leads to Better Outcomes

The biggest impact was increased participation.

By removing barriers and making voting more accessible, more owners took part in the election.

This resulted in:

• Higher owner participation

• Less reliance on proxies

• An easier path to reaching quorum

When more owners participate, decisions better reflect the community.

A Better Way to Run Elections

At Cypress Chase North, electronic voting helped bring more owners into the process.

By giving owners a simple way to vote, the community removed common barriers like missed meetings, unreturned proxies, and busy schedules. Owners could vote on their own time, from anywhere. At home, at work, or even while traveling.

The results were clear. No more manual counting. More owners took part. Engagement across the community grew. And reaching quorum became more predictable and easier to manage.

For condominium boards and managers, the takeaway is simple: when you make voting easier, more owners participate.