How Onyx Transformed Annual Meetings with CondoVoter
- 10 hours ago
- 4 min read
Running annual meetings used to mean chasing proxies, mailing meeting packages, and hoping enough owners showed up to reach quorum.
Discover how Angel modernized the process and made participation easier for her communities with CondoVoter. Watch the full customer story.
Angel-Marie Reiner, OLCM, President and Owner of Onyx Condo Management, brings more than 20 years of experience in property management, development, and real estate. When she entered the condominium management space in 2019, she was ready to build something modern and forward-thinking.
But the annual meeting process she stepped into felt anything but modern. Owners’ meetings relied on in-person attendance. Quorum depended on paper proxies. Meeting packages were printed and mailed. And every AGM season felt like the same uphill battle.
“When we moved into property management, owners’ meetings and elections were not digital at all,” Angel explains. “Even though the capability existed, everything relied on in-person meetings and paper proxies.”
For condominium corporations, the Annual General Meeting is critical. Board elections, auditor appointments, financial reporting, and owner votes all happen there. Without quorum, the meeting cannot proceed. And when meetings fail, frustration, delays, and added costs follow.
Why reaching quorum was so difficult
“It was always very hard to get people in person,” Angel says. “The reality is, people work.”
If owners could not attend, the only solution was collecting paper proxies. That meant chasing signatures, sending reminders, and sometimes asking residents to go door to door to gather forms.
“That’s not something a property manager can realistically do alone,” Angel notes. “It requires asking people in the community to knock on doors and meet their neighbours.”
The operational burden extended even further. For larger communities, printing and mailing hundreds of meeting packages meant hours of preparation, coordination, and expense, with no guarantee they would reach mailboxes on time.
“Property managers are already so busy,” Angel says. “There just isn’t time to print and mail hundreds of packages and hope they arrive. It’s simply not efficient.”
Moving meetings and voting online
As Onyx grew, Angel knew there had to be a better solution. Her goal was not just to adopt new technology. She wanted to make annual meetings and board elections easier for boards, owners, and her team.
During her research, a colleague recommended CondoVoter. After seeing a demo of the end-to-end electronic voting and virtual meeting platform, Angel quickly saw the opportunity.
“I knew this would be far more efficient for both our clients and our team,” she says.
What began as a trial became a complete shift. Eventually, every condominium corporation managed by Onyx transitioned to electronic ballots and virtual attendance options.
A better experience for boards and owners
For boards, the change was immediate.
Instead of chasing proxies and worrying about quorum, voting now opens in advance of the meeting. Owners can review materials and cast secure ballots from anywhere, on any device. In many cases, quorum is reached before the meeting even begins.
That alone transformed the tone of annual meetings. Directors can focus on governance rather than head counts.
“With electronic voting, I wanted to give boards a process that felt organized, transparent, and manageable,” Angel explains.
For owners, participation became simpler and more accessible.
“Not everyone can attend in person,” Angel says. “My goal was to remove those barriers.”
Work schedules, travel, and last-minute conflicts are no longer obstacles. Owners can attend virtually, and those without internet access can dial in by phone. Participation is no longer limited by geography or availability.
The result is a process that feels more accessible, inclusive, and respectful of everyone’s time.
Angel and her team use CondoVoter for Annual Meetings — a turnkey solution where CondoVoter administers the election and virtual meeting end-to-end.
Real operational impact
The operational improvements were immediate. Meeting packages are delivered electronically. Ballots are secure and easy to access. Quorum is often achieved faster, sometimes even before the meeting date. Paper proxies are no longer the backbone of the process.
“It’s more cost-effective, with less time wasted for your team and less time waiting for people to show up,” Angel says.
For Angel, as a business owner, the biggest change is confidence.
“Knowing that meetings will run seamlessly has been a huge shift for me. The backing of CondoVoter has made a real difference.”
Angel and her team use CondoVoter’s Electronic Notice Delivery, where our team delivers meeting packages directly to owners’ inboxes. Included in CondoVoter for Annual Meetings.
A message to other property managers
Today, annual meetings at Onyx look nothing like they did in 2019. Electronic voting and virtual meetings were not just a technology upgrade. They were a transformation in how annual meetings and board elections are experienced by everyone involved.
Angel’s message to managers who are hesitant about electronic voting is simple:
“Do you want 10 percent of your time back? Time is so valuable. And who doesn’t want more of it?”
Watch the full customer story
Discover how Angel simplified annual meetings and helped her communities reach quorum faster with CondoVoter.
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